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Tag Archives: Queues

Rethinking The Queue With SCAMPER

Innovation TechniquesBy Tim HamptonApril 23, 2019

Nobody likes a lineup, but there are ways to make them less onerous. One way is to make the time spent waiting shorter. The other is often just to make it feel shorter. Above all, to avoid disgruntled customers, the line must feel fair. I have been to some truck stop McDonalds where there is…

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